As a business owner, you want to build good relationships with your customers. Those customers give your business a solid foundation. After all, it is much harder to attract a new customer than it is to keep an existing customer happy. Happy customers talk about you and recommend you to others. They come back to your business and buy again.

A customer relationship is like any other relationship: good communication is the key. That means sharing important information with people who are interested. It also means being available when the customer has something to share with you.

Your website is one of the first touchpoints for your customer. It’s where you can start building the relationship and where you can make communication very easy. Let’s set you up for strong customer relationships, without increasing your workload.

Lower the barrier for customer contact
Offer long term social connections
Start obtaining marketing consent before you need it
Show customers your professional human side
Lower the barrier for customer contact
Customer contact is an area where small businesses can really stand out. No need for automated answering machines or complicated contact forms. What your visitors want is a simple way to get into contact with a real human who actually knows what they are talking about. That’s why we have integrated a WhatsApp button in Jimdo.

With over 2 billion active users, WhatsApp is the biggest messaging platform in the world. As a business owner, you can let your customers reach out to you using WhatsApp for communication with your customers. For simple one to one chat conversations, your customers don’t need to sign up for anything.

You can focus on your regular tasks as a business owner. Just make sure to have your phone around, in case messages come in.

How to set it up at Jimdo

Open the Contacts section on your dashboard
Select WhatsApp widget
Enter your phone number in the international format
Click Add WhatsApp
What customers see

A small WhatsApp widget will appear in the lower right corner of your website, so visitors can open a WhatsApp chat with you.